Warranty & Terms and Conditions

PLEASE READ CAREFULLY.
By placing an order with MySafariAutoParts (“we”, “us”, or “our”), you (“Customer”, “you”, or “your”) agree to be bound by the following Warranty Policies and Terms and Conditions. Do not proceed with your purchase unless you accept all terms outlined herein.

1. Warranty Period

• Standard 30-Day Parts Replacement Warranty, unless otherwise stated on the invoice.
• Optional 90-Day Warranty, if purchased, extends the standard warranty by 60 days.
• Terms under both warranty periods remain the same.
• Warranty is strictly valid only during the specified period and is unenforceable thereafter.

2. Warranty Activation

• Warranty period starts automatically on the date of delivery as documented by the shipping carrier.

3. Warranty Limitations

• No coverage for labor, storage, or incidental costs.
• Non-transferable; valid only for the original purchaser.
• If replacement is unavailable, refund will not exceed the original purchase value.
• We may provide a functionally equivalent used part with similar or higher mileage.
• Replacement does not extend the original warranty period.
• Claims require submission of invoice within the warranty period.
• Engine Warranty covers only internal components (block, pistons, crankshaft, etc.). Accessories, sensors, and bolt-on items are excluded.
• Transmission Warranty covers slippage and shifting; excludes external parts and electronic controls.
• You must follow our Recommended Installation Procedures or your warranty will be void.

4. Warranty Exclusions

This warranty does not cover:

• Damage due to abuse, improper fluids, overheating, freezing, racing, towing, or road hazards.
• Labor, rentals, diagnostics, or any incidental or consequential losses.
• Commercial, fleet, or competitive use.
• Improper or non-ASE certified installation.
• Continued operation after failure and prior to warranty claim resolution.
• Items not returned in their original, unaltered condition.
• Failure to meet maintenance or fluid flushing requirements.
• Damage occurring outside the U.S. or after the warranty expiration.

5. Claims Process

• Email claims to sales@mysafariautoparts.com with ASE/LARF diagnostic report, proof of installation, and original invoice.
• Claims must be submitted within the applicable warranty period.
• Unauthorized or late returns will not be honored.
• Defective parts must be made available for inspection.

6. Cancellations, Returns & Refunds

• Subject to 25% restocking fee.
• Shipped orders require the customer to cover return shipping.
• No refunds for engines or transmissions returned in altered condition.
• Damaged or incorrect parts must be reported within 72 hours.
• Do not return parts without prior RMA approval.
• Returned parts must be tracked and received within 7 business days of RMA issuance.
• No labor reimbursement for any reason.

7. Maintenance Compliance

• Proof of routine maintenance from a licensed facility is required for any warranty claim. Handwritten or unverified receipts are not acceptable.

8. Additional Terms

• Credit card use constitutes waiver of chargeback rights.
• Only commercial addresses are eligible for waived shipping fees.
• Our liability is strictly limited to the part purchase price.
• All deposits are non-refundable.
• Installation must be performed by ASE-certified personnel at a licensed facility.
• All incorrect orders are the customer’s responsibility.
• Customer is responsible for remitting use tax.
• You agree to indemnify MySafariAutoParts for any claims arising from your breach of this Agreement.

9. Disclaimer

• Wear parts and accessories (e.g., sensors, nuts, wiring) are not guaranteed.
• Mileage is not guaranteed.
• Color match is not guaranteed.
• Estimated delivery: 7–14 business days.
• Orders may be cancelled at our discretion.

10. Dispute Resolution

• All disputes shall be resolved by final, binding arbitration under the rules of the American Arbitration Association, venued in Kent County, Delaware.
• You waive your right to a jury trial and class action participation.
• Arbitration may occur via telephone or document submission if travel is burdensome.
• Each party bears its own legal fees unless otherwise directed by the arbitrator.

11. Governing Law and Venue

• This Agreement shall be governed exclusively by the laws of the State of Delaware.
• Arbitration or legal actions shall take place solely in Kent County, Delaware.
• All parties waive objections to jurisdiction or venue.